Wednesday, May 22, 2013

Not Recommended - Electrical & Plumbing Store (Nepean)

The Electrical & Plumbing Store specializes in (surprise) lighting and plumbing with a large focus on bathrooms. They've been around for several years and have a fairly large inventory of lights and other accessories. 

We've bought lights and fixtures from them in the past. They've never had everything in stock but it usually arrived from their East-end store in under a week.

Recently, in the middle of renovations, we ordered a fairly large light and were told by the salesman (Brian), it would take possibly 2-3 weeks because it had to be shipped. 

After 3 weeks, it still hadn't arrived in. All of the renovations are done so we want to finish this off. We were told to speak to Paul. He tells us that they placed the order but it wouldn't ship it until they had more orders. It might take 12-18 weeks. Huh? He didn't want to pay the extra money ($100) for shipping. Fine - why not add it to the cost of the order or give the customer the option? This is crazy! Don't sell something you won't order.

Whoever runs the actual store should learn some customer service. To allow your sales people to sell products that won't ship is just bizarre. Some reviews have noted that the store's staff are just rude - while we have encountered a few friendly sales people (Linda, Tony, Brian), the majority have been aloof and not helpful at all.

Can't wait to be cancelling our order. Almost wish we could take back the take-away items we've bought in the past. 

Electrical & Plumbing Store (Nepean): NOT RECOMMENDED

Thursday, May 16, 2013

RECOMMENDED: Century Roofing & Siding

Roofing....everyone needs a roof over their heads. After 18 years, it was time to replace ours. Neighbours in the area were getting it done and there were lots of signs all over the neighbourhood for different companies. Who to choose?

We saw their work at another home and had them come in for an estimate. How long does it take to do a roof?

With Century Roofing & Siding, our home in Kanata, Ontario (Ottawa area) was done in less than 9 hours!! They were fast, respectful of the environment (with tarps covering the area), efficient and friendly.

John Barresi came in to provide an estimate. After measuring extensively, he sat and went through all of the details of the work that would be done. Some companies like to give options - Century doesn't - they say what the job will be and deliver it. They don't skimp on things and in our area, where we get a lot of ice build up and windy weather, this has to be taken into account. He said right up front, we aren't the cheapest - but they are competitively priced.

At the end of the day, when it comes to home repairs, I really like one thing: minimal interference or inconvenience. After having gone through a number of renovations, losing access to various areas of your home over a prolonged period of time can get frustrating very quickly.

Roofing can take a few days so we were expecting at least 2 days with stuff all over the place. Imagine my surprise when I came back home from work to find several workers on the roof and then two hours later, everything was packed up and gone. At one point, I looked at the roof and thought they would have to be back to do one particular item. When I got up the following morning, it had already been done. They were like magic elves!!

The result looks spectacular!

So once again, Century Roofing & Siding --- HIGHLY recommended!